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现代线束系统和独立的汽车内饰DRAEXLMAIER作为汽车创新行业的代表-我们专注于制造提高您驾驶体验的产品。每天,全世界大约70.000名同事通力合作,为实现这一目标贡献他们的知识,技能和对汽车行业的热情。每个独特个体都秉承着承担责任,发挥创造力和协作共赢的精神贡献自己的想法和创意。独特的个体就如你!

IT Operations On-Site staff

地点: 

Xiaoshi, CN, 117100

Job Req ID:  7079
职位编码:  50944269

Objective of Job(职位定位)

  • Process IT service requests and IT incidents in the office area or on shop floor systems in first level support as well as potentially second level support for Xiaoshi in compliance with applicable ITSM processes, standards, and IT guidelines

Principle Activities (工作职责)

  • Create solutions for simple problems for the solutions database, according to predetermined guidelines
  • Conduct tests on systems or system components
  • Process IT service requests and IT incidents in first level support (e.g. act as first contact person for general service requests and IT incidents in the office area or on shop floor systems, etc.) as well as potentially second level support at Xiaoshi or forward to second level support, if required
  • Inform the internal customer and initiate the acceptance of services rendered
  • Document actions and solutions, if applicable, according to predetermined guidelines
  • Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production PCs, maintain and exchange infrastructure components, etc.)
  • Conduct work packages in IT jobs and IT service requests on-site
  • Maintain hardware and software asset management for assets on-site

Job Requirements (任职要求)

  • Vocational/technical training usually acquired through several years of experience on the job with additional technical/vocational training in a specialized field (specialized knowledge and insight required for the application of practical methods and techniques, work procedures and processes; seasoned to master of skilled trade)
  • Type of activities: Some differing tasks with several potential solutions, including analysis of the situation/causes
  • Scope: Standardized procedures and processes, and general work instructions; progress is monitored at longer intervals
  • Networking knowledge's (LAN)
  • Hardware trouble shooting
  • Good English language abilities (speak and write)
  • High demolition installation and maintenance operations certificate

 

 

公司: DEC Dräxlmaier (Benxi) Automotive Electrics Co. Ltd., 组织代码: PE-CN-XIA-I