Quality Field Technician- Night Shift

Objective of job:

• Support in assuring the quality of products for Draexlmaier interior parts. 

Principal Activities:

• Assure customer service and satisfaction as it pertains to the product quality of interior products, doors, instrument panels and center consoles. 
• Act as a customer liaison for the manufacturing facility and a communication link in addressing customer complaints. 
• Assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff and plant technical and quality specialist. 
• Act as the first point of contact to the customer regarding product quality (interior products).
• Initiates analysis of non-conformances and ensures proper documentation. 
• Plans, coordinates and peforms immediate actions at customer's site in response to complaints, including but not limited to containing, sorting, and reworking suspect material. 
• Monitors progress to ensure that customer requirements and deadlines are met. 
• Acts as the liaison between the customer representatives and the department manager to ensure timely feedback of problems reported by the customer. 
• Responsible to approve customer complaints for chargeback to Draexlmaier. 
• Sends feedback to the manufacturing plant at the end of the shift. 
• Utilizes field experience to sugest improvements. 

Job requirements:

• Associate's Degree or equivalent work experiene. 
• 3 to 5 years of Quality experience within the Automotive industry is preferred. 
• Good technical knowledge of Microsoft Office, Quality Tools and Appearance Manuals. 

Hours: 6:30pm to 6:00am