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Modern wire harness systems and exclusive vehicle interiors: The name DRÄXLMAIER stands for automotive innovations – products that enhance your driving experience. Every day, approximately 70,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!

Quality Field Technician - Interior (23293)

Job Req ID:  62720

Vance, US, 35490

Work Type:  Full time
Contract Type:  unlimited

Objective of job

  • Support in assuring the quality of products for DRX interior parts.


Principal activities

  • Assure customer service and satisfaction as it pertains to the product quality of interior products, doors, instrument panels and center consoles.
  • Act as a customer liaison for the manufacturing facility and a communication link in addressing customer complaints.
  • Assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff and plant technical and quality specialist.
  • Acts as the first point of contact to the customer regarding product quality (interior products)
  • Initiates analysis of non-conformances and ensures proper documentation.
  • Plans, coordinates and performs immediate actions at customer's site in response to complaints, including but not limited to containing, sorting, and reworking suspect material. 
  • Monitors progress to ensure that customer requirements and deadlines are met.
  • Acts as the liaison between the customer representatives and the department manager to ensure timely feedback of problems reported by the customer.
  • Responsible to approve customer complaints for chargeback to DRX.
  • Documents and communicates all rework/inspection actions performed at customer's site pertaining to customer complaints and DRX internal quality issues.
  • Works closely with line workers to attend to their concerns pertaining to interior products in an effort to prevent possible future defects.
  • Sends feedback to the manufacturing plant at the end of the shift.
  • Utilizes field experience to suggest improvements.


Job Requirements

  • Associates Degree or work equivalency 
  • Automotive industry experience in quality, engineering or customer service
  • Microsoft Office suite intermediate level
  • Entry level experience with quality tools


Nearest Major Market: Tuscaloosa