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Modern wire harness systems and exclusive vehicle interiors: The name DRÄXLMAIER stands for automotive innovations – products that enhance your driving experience. Every day, approximately 70,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!

ITIL Process Manager

Job Req ID:  42966
Location: 

Timisoara, RO, 300714

Work Type:  Full time
Contract Type:  Unlimited

We are looking for an ITIL Process Manager for our Regional IT Center Timisoara

 

Responsibilities:

 

  • Define, develop and continuous improve of the Knowledge and Change Management Process;
  • Responsible for trainings and update of the documentation for Knowledge and Change Management Processes;
  • Collaboration with internal and external stakeholders on system data to ensure the accuracy of asset data and knowledge articles;
  • Conduct reports to measure and evaluate the processes and process quality (e.g. examine data quality, analyze KPIs) if necessary elaborate improvement suggestions in case of deviations as well as the implementation of derived measures;
  • Develop concepts and proposals for decisions for Service Management. Works closely with other process managers, management and other stakeholders to implement and support effective solutions for ITSM.

 

Requirements:

 

  • Bachelors Degree;
  • Work experience in the field of IT Service Management with focus on Knowledge and Change management;
  • Experience in developing/ maintaining CMDB & Service Catalog would be a plus;
  • Very good understanding of the ITIL methodology (ITIL certification required, ITIL Expert would be an advantage);
  • English advanced speaker/ German language is a plus;
  • Process oriented thinking with very good communication skills.

 

Benefits:

 

  • Initial training;
  • Working in a multicultural global team;
  • Career advancement opportunities;

 

If you are an enthusiast person and you want to develop professionally in an international environment, please send us your application!

All candidates that fit the profile will be contacted in maximum 3 weeks.