Head of Customer Quality
Job Req ID:
135231
Location:
Timisoara, RO, 300714
Work Type:
Full time
Contract Type:
unlimited
We are looking for a high‑performing Head of Customer Quality who will ensure customer satisfaction, drive continuous improvement, and lead a skilled team in our E‑Mobility plant in Timișoara.
If you thrive in a dynamic environment, influence cross-functional teams, and deliver measurable quality outcomes, this role is for you.
Your Mission & Performance Objectives
- Drive Customer Quality Excellence
- You will ensure flawless execution of PPAP & sampling, APQP, and complaint management processes 0 km and field — delivering zero‑defect launches and fast, effective resolution for customer issues;
- Lead Complaint & Deviation Management
- You will own the end‑to‑end complaint analysis (internal/external), coordinating with production, engineering, logistics, and more to implement effective, documented corrective actions rooted in FMEA and DRX processes;
- Elevate Plant Quality Performance
- You will identify weak spots, implement corrective measures, and ensure product and process adherence with customer expectations — strengthening our quality reputation;
- Be the Quality Voice for the Customer
- You act as the primary contact for all customer‑related quality questions, ensuring quick problem resolution, aligning with central functions for escalations, and maintaining trustful customer relationships;
- Lead & Develop a High‑Performing Team
- You will coach, coordinate, and grow the Customer Quality team to achieve KPIs, ensure strong reporting discipline, and foster a performance‑driven culture.
What You Bring
- Engineering/technical degree (Bachelor/Master);
- Solid experience with IATF 16949, VDA 6.3, VDA FFA;
- Strong knowledge of APQP, FMEA, PPAP/PPF, 8D, Q7 tools, SPC;
- Experience with SAP CAQ;
- 5–7 years in the automotive industry;
- Excellent English communication;
- Analytical mindset, teamwork, leadership and process‑oriented thinking.
What We Offer
- A key role in a global, family‑run company with automotive experts;
- Professional onboarding & a collaborative team environment;
- International development opportunities in cutting‑edge technology;
- Challenging, high‑impact projects with work–life balance;
- Talent‑focused organizational culture;
- Flexible working hours.
If you are an enthusiast person and you want to develop professionally in an international environment, please send us your application!
All candidates that fit the profile will be contacted in maximum 3 weeks.