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Modern wire harness systems and exclusive vehicle interiors: The name DRÄXLMAIER stands for automotive innovations – products that enhance your driving experience. Every day, approximately 75,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!

IT Operations On-Site

Job Req ID:  84266

Tamworth, GB, B781BF

Work Type:  Full time
Contract Type:  unlimited

About Draexlmaier

We create character, that’s what we do. We supply world-class premium automobile manufacturers with world-class interior and electrical systems. We are unique in our industry and we’re on a mission to continually improve and innovate.

About the role

World-class companies need world-class people too. Because we create character, we like our people to have character.

A global company that continually improves deserves only the very best. That is why it is really exciting that we are now seeking an IT Support Specialist for our UK business based at our Tamworth office. Does it excite you that you would be responsible for ensuring of continuity of our business through the maintenance and continuity of our technology? This role is made for someone with strong Operational IT Support background. If you have experience Supporting IT infrastructure within a manufacturing industry, preferably operating JIT and JIS, then you will quickly get to grips with how we do things.
Our Production facility at our site in Tamworth is a fast paced operation that requires quick thinking and responsive IT support to ensure we continue to deliver our products to our customer in sequence and in time. 


What you’ll be doing
•    Provide IT Support on a rotational shift pattern to ensure 24 hour support to Production
•    Advise and instruct colleagues in solving complex inquiries in the area of office and shop floor 
•    Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.) 
•    Process IT service requests and IT incidents in second level support in compliance with applicable ITSM processes, standards, and IT guideline
•    Service office or shop floor related system by using remote access or by providing on-site support (e.g solve incidents on laptops, office and production PC's, maintain and exchange infrastructure components, etc.)
•    Assist in development and maintain the hardware and software asset management

What you will need
•    Previous experience in a similar role
•    Excellent IT knowledge in Client-Server-Technologies, Networking (LAN/WAN) and a valid Microsoft Certification. 
•    Understanding of Logistics systems (JIT/JIS environment) 
•    Ability to quickly understand and resolve complex matters
•    Strong team player
•    Excellent communication skills 

It is essential that the post holder thrives under pressure, can work effectively with fluctuating work demands and is flexible in their work attitude (a hands-on approach is essential)


What are the perks?

•    We offer a competitive salary
•    Healthcare cash plan (on successful completion of probation)
•    The opportunity to grow and develop your career with a global premium brand


We are looking forward to your application.

Company / Legal Entity: DAU Dräxlmaier Automotive UK Limited