Quality Specialist - Customer Care

Shape Quality. Drive Customer Satisfaction.

Are you passionate about quality excellence and continuous improvement?

We are looking for a Quality Specialist - Customer Care to join our team and play a key role in ensuring effective customer complaint management, driving corrective actions, and improving customer satisfaction.

In this role, you will collaborate with cross-functional teams, support problem-solving initiatives, and contribute to maintaining the highest quality standards across our organization.

Key Responsibilities:

• Monitor and evaluate internal and external complaint processes, with a focus on customer complaints.
• Support and train stakeholders involved in complaint management and quality processes.
• Ensure proper documentation and tracking of complaints within quality management systems.
• Analyze complaint data and define relevant KPIs to measure process performance.
• Prepare quality reports and provide insights on complaint handling effectiveness.
• Drive corrective and preventive actions to improve quality performance.
• Coordinate complex internal and external quality topics and customer requirements.
• Verify completion and quality of 8D reports and complaint investigations.
• Identify process deviations and support continuous improvement initiatives.
• Promote and support Health, Safety & Environment (HSE) standards and culture.

What We Are Looking For:

• Engineering degree or equivalent qualification.
• Minimum 3 years of experience in Quality Management.
• Experience in customer complaint handling and problem-solving methodologies.
• Good knowledge of quality tools and techniques (8D, Ishikawa, 7 Quality Tools, etc.).
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Good command of English; additional language skills are a plus.
• Proactive mindset with a strong customer focus.

What We Offer

• Opportunity to work in a dynamic automotive environment.
• Exposure to international quality standards and customer requirements.
• Professional development and continuous learning opportunities.
• Collaborative and quality-driven culture.