IT Service Desk- German Speaker

We offer you:

•      An interesting and varied job in a pleasant, collegial and international working environment
•      A future-proof job in a very successful company.

Mission:

• Promptly allocates calls as appropriate.
• Assist users via remote access and phone.
• Logs IT incidents and IT service requests and maintains relevant records:
• Identifies and classifies incident types and Service interruptions
• Records incidents cataloging them by symptom and resolution
• Systematically interprets user problems and identifies solutions and possible side effects.
• Escalate, if needed, unresolved IT problems to a higher level of support
• Maintains records, informs users about the process and advises relevant persons of actions taken.

Profile:

• Some experience in a call center or customer service environment is a plus.
• Verbal and written communication skills.
• Listening skills.
• Problem analysis and problem solving.
• Customer service orientation.
• Good knowledge of MS Office 365 applications, SAP system is a plus.
• Ability and enthusiasm to quickly familiarize yourself with complex topics.
• Fluent German with good level in English.