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IT Service Desk- German Speaker

Job ID:  81820
Location: 

Sousse, TN, 4061

Work Type:  Temps plein
Contract Type:  Contrat à durée indéterminée

We offer you:

  •      An interesting and varied job in a pleasant, collegial and international working environment
  •      A future-proof job in a very successful company.

 

Mission:

  • Promptly allocates calls as appropriate.
  • Assist users via remote access and phone.
  • Logs IT incidents and IT service requests and maintains relevant records:
  • Identifies and classifies incident types and Service interruptions
  • Records incidents cataloging them by symptom and resolution
  • Systematically interprets user problems and identifies solutions and possible side effects.
  • Escalate, if needed, unresolved IT problems to a higher level of support
  • Maintains records, informs users about the process and advises relevant persons of actions taken.

 

Profile:

  • Some experience in a call center or customer service environment is a plus.
  • Verbal and written communication skills.
  • Listening skills.
  • Problem analysis and problem solving.
  • Customer service orientation.
  • Good knowledge of MS Office 365 applications, SAP system is a plus.
  • Ability and enthusiasm to quickly familiarize yourself with complex topics.
  • Fluent German with good level in English.

 

 

We are looking forward to your application.

 

Company / Legal Entity: METS Manufacture Electro-Technique de Sousse, Org-Code: I-AF4