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IT Service Desk- German Speaker
Job ID:
81820
Location:
Sousse, TN, 4061
Work Type:
Temps plein
Contract Type:
Contrat à durée indéterminée
We offer you:
- An interesting and varied job in a pleasant, collegial and international working environment
- A future-proof job in a very successful company.
Mission:
- Promptly allocates calls as appropriate.
- Assist users via remote access and phone.
- Logs IT incidents and IT service requests and maintains relevant records:
- Identifies and classifies incident types and Service interruptions
- Records incidents cataloging them by symptom and resolution
- Systematically interprets user problems and identifies solutions and possible side effects.
- Escalate, if needed, unresolved IT problems to a higher level of support
- Maintains records, informs users about the process and advises relevant persons of actions taken.
Profile:
- Some experience in a call center or customer service environment is a plus.
- Verbal and written communication skills.
- Listening skills.
- Problem analysis and problem solving.
- Customer service orientation.
- Good knowledge of MS Office 365 applications, SAP system is a plus.
- Ability and enthusiasm to quickly familiarize yourself with complex topics.
- Fluent German with good level in English.
We are looking forward to your application.
Company / Legal Entity: METS Manufacture Electro-Technique de Sousse, Org-Code: I-AF4 |