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Systèmes de faisceaux de câbles modernes et intérieurs de véhicules exclusifs: DRAEXLMAIER est synonyme d'innovations automobiles - des produits qui améliorent votre expérience de conduite. Chaque jour, environ 70 000 collaborateurs à travers le monde coopèrent pour mettre leurs connaissances, leurs compétences et leur passion des véhicules au service de cet objectif. Les personnes qui aiment prendre des responsabilités utilisent leur créativité et apportent leurs idées pour la réussite commune. Des individus comme vous!

Service Desk Employee-English Speaker

Job ID:  37480
Location: 

Sousse, TN, 4061

Work Type:  Temps plein
Contract Type:  Temporaire

Jobs at Dräxlmaier

 

Modern wire harness systems and exclusive vehicle interiors: The name DRAEXLMAIER stands for automotive innovations – products that enhance your driving experience. Every day, approximately 70,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!

 

Service Desk Employee-English Speaker 

Position ID: 50963902 

Worker Category: Temps plein, Location: Sousse 

 

 

 

Mission:

 

  • Responsible of identifying recurring/similar incidents and forward the incident to problem management.
  • Development of optimization proposals as well as implementation of derived measures.
  • Analyze and clarify problems with internal and external partners (e.g. acting as contact persons and clarifying questions about incidents (IT service requests, IT disruptions and IT security incidents) or external service providers, etc.).
  • Identifying and analyzing interference and threats from instruments (monitoring).
  • Assist in the verification of authorization assignments/deletions and ensuring role-specific, authorized access to services (e.g. as part of identity and access management; 4 eye principle, etc.)
  • Documenting the measures and maintenance of technical and process documentation according to predetermined guidelines.
  • Advising users / IT staff in case of specific functional problems and security breaches
  • Analysis of reports (e.g. log files, etc.)
  • Instruct and advise first level supports in solving complex inquiries and in the use of the solution database.

 

Profile:

 

 

  • Master's degree in computer science with 1-2 years of experience it the IT field.
  • Experience in call center.
  • Knowledge across IT technology (Hardware, network, OS,…)
  • ITIL / IT Service Management knowledge.
  • Fluent English skills.

 

 

 

We are looking forward to your application.

 

Company / Legal Entity: METS Manufacture Electro-Technique de Sousse, Org-Code: IM53