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Systèmes de faisceaux de câbles modernes et intérieurs de véhicules exclusifs: DRAEXLMAIER est synonyme d'innovations automobiles - des produits qui améliorent votre expérience de conduite. Chaque jour, environ 70 000 collaborateurs à travers le monde coopèrent pour mettre leurs connaissances, leurs compétences et leur passion des véhicules au service de cet objectif. Les personnes qui aiment prendre des responsabilités utilisent leur créativité et apportent leurs idées pour la réussite commune. Des individus comme vous!

Service Desk Employee-German Speaker

Job ID:  37477
Location: 

Sousse, TN, 4061

Work Type:  Temps plein
Contract Type:  Temporaire

Jobs at Dräxlmaier

 

Modern wire harness systems and exclusive vehicle interiors: The name DRAEXLMAIER stands for automotive innovations – products that enhance your driving experience. Every day, approximately 70,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!

 

Service Desk Employee-German Speaker 

Position ID: 50963899 

Worker Category: Temps plein, Location: Sousse 

 

 

 

     We offer you:

     An interesting and varied job in a pleasant, collegial and international working environment

     A future-proof job in a very successful company.

 

 

Mission:

 

  • Promptly allocates calls as appropriate.
  • Assist users via remote access and phone.
  • Logs IT incidents and IT service requests and maintains relevant records:
  • Identifies and classifies incident types and Service interruptions
  • Records incidents cataloging them by symptom and resolution
  • Systematically interprets user problems and identifies solutions and possible side effects.
  • Escalate, if needed, unresolved IT problems to a higher level of support
  • Maintains records, informs users about the process and advises relevant persons of actions taken.

 

Profile:

 

  • Some experience in a call center or customer service environment is a plus.
  • Verbal and written communication skills.
  • Listening skills.
  • Problem analysis and problem solving.
  • Customer service orientation.
  • Good knowledge of MS Office 365 applications, SAP system is a plus.
  • Ability and enthusiasm to quickly familiarize yourself with complex topics.
  • Perfect German with good level in English.

 

 

 

 

We are looking forward to your application.

 

Company / Legal Entity: METS Manufacture Electro-Technique de Sousse, Org-Code: IM53