Service Desk Employee-German Speaker
Sousse, TN, 4061
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Modern wire harness systems and exclusive vehicle interiors: The name DRAEXLMAIER stands for automotive innovations – products that enhance your driving experience. Every day, approximately 70,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!
Service Desk Employee-German Speaker Position ID: 50963899 Worker Category: Temps plein, Location: Sousse
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We offer you:
An interesting and varied job in a pleasant, collegial and international working environment
A future-proof job in a very successful company.
Mission:
- Promptly allocates calls as appropriate.
- Assist users via remote access and phone.
- Logs IT incidents and IT service requests and maintains relevant records:
- Identifies and classifies incident types and Service interruptions
- Records incidents cataloging them by symptom and resolution
- Systematically interprets user problems and identifies solutions and possible side effects.
- Escalate, if needed, unresolved IT problems to a higher level of support
- Maintains records, informs users about the process and advises relevant persons of actions taken.
Profile:
- Some experience in a call center or customer service environment is a plus.
- Verbal and written communication skills.
- Listening skills.
- Problem analysis and problem solving.
- Customer service orientation.
- Good knowledge of MS Office 365 applications, SAP system is a plus.
- Ability and enthusiasm to quickly familiarize yourself with complex topics.
- Perfect German with good level in English.
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We are looking forward to your application.
Company / Legal Entity: METS Manufacture Electro-Technique de Sousse, Org-Code: IM53 |