Head of Customer care

Mission :

• Play the role of the coordinator and the first contact between the customer and the plant
• Support and coordinate internal audits of systems and processes
• Carry out the implementation of external audits (client and DRAX central)
• Clarifying quality problems with the customer in case of complaints and ensuring their solution
• Clarify quality problems with suppliers and ensure that problems are solved
• Promote and implement preventive quality techniques throughout the production process
• Seeking, finding and promoting new methods and guiding everyone involved towards a far-reaching quality mindset
• Supervision and coordination of reporting to the line manager or technical supervisor
• Managing, developing and motivating subordinate employees in accordance with the company's management principles
• Breaking down and prioritizing group goals for employees
• Responsible of the release of process and product in series production
• Ensure the right actions towards customers crises
• Planning and managing the budget in the area of responsibility in coordination with the line manager and ensuring compliance
• Implementing guidelines, processes and systems in the area of responsibility
• Regular communication with internal / external customer and VIB, complaint management, KPI's, Q-offensive etc..
• Workplace/area: As defined in the organizational chart.
• Ensure that EHS policies and objectives are defined

Profile :

• University degree is required
• Minimum of 4 years of experience in the Automotive industry
• English is mandatory, German will be an asset
• Advanced knowledge of Microsoft Office