Customer Care Employee

Join our team and play a key role in ensuring top-quality customer care in the dynamic automotive industry! If you're passionate about problem-solving, quality excellence, and customer satisfaction, this is your chance to make an impact. Take the next step in your career and be part of a team that drives innovation and continuous improvement!

Your responsibilities:

• Train personnel on the complaint process across production areas.

• Provide training and support for QSYS to ensure proper complaint documentation in QSYS/RQMS.

• Define KPIs to evaluate the complaint process.

• Prepare reports assessing complaints based on KPIs, including processing timelines, 8D report completeness, cost tracking, and content accuracy. Share insights with Quality Assurance and site managers.

• Continuously monitor internal and external complaints, focusing on customer issues.

• Define corrective actions for complaint processing challenges.

• Close customer complaints in QSYS/RQMS after verifying resolution.

• Identify and document QM system/process deviations and implement corrective measures.

• Coordinate complexity-related topics (internal/external).

• Oversee documentation creation in compliance with customer-specific guidelines.

Your profile:

• Engineering degree in Mechanical, Industrial, or Quality Engineering, or a related field, or equivalent to 3 years of experience in the quality area.
• Proficiency in quality methodologies (Ishikawa, 7 Quality Tools, brainstorming, etc.).
• Familiarity with customer portals.
• Excellent proficiency in English Language
• Ability to track KPIs, prepare reports, and assess process effectiveness.

We offer:

• Career Growth

• Exposure to Advanced Logistics Practices
• Competitive Salary and Benefits