Complaint Responsible

Mission :

• Define qualification requirements for complaint managers within the team.
• Evaluate and report on the complaint process, identifying weaknesses and recommending corrective actions.
• Train team members in complaint management processes for the MET production area.
• Ensure proper documentation of complaints using the QSYS/RQMS tool.
• Develop and track KPIs to assess complaint process efficiency, completeness, cost recording, and accuracy.
• Prepare and share complaint process reports with Quality Assurance leadership.
• Monitor ongoing internal and external complaints, focusing on customer issues.
• Resolve processing issues in the complaint process and close customer complaints in QSYS RQMS.
• Identify and document QM system deviations and initiate corrective actions as needed.
• Coordinate complex topics and ensure all documentation meets customer guidelines.
• Ensure adherence to EHS policies and legal requirements.
• Provide necessary resources for workplace health and safety.
• Guide and support employees to improve the HSE management system.
• Foster a safety-focused culture and continuous improvement in HSE practices.
• Raise employee awareness on occupational health, safety, and environmental protection.

Profile :

• Engineer degree
• 3 years of experience in the quality (preferred in Harnesses field)
• Fluent English, French and Germain will be a plus
• Knowledge of customer portals and quality methods