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现代线束系统和独立的汽车内饰DRAEXLMAIER作为汽车创新行业的代表-我们专注于制造提高您驾驶体验的产品。每天,全世界大约70.000名同事通力合作,为实现这一目标贡献他们的知识,技能和对汽车行业的热情。每个独特个体都秉承着承担责任,发挥创造力和协作共赢的精神贡献自己的想法和创意。独特的个体就如你!

IT Operations On-Site

地点: 

Shenyang, CN, 110000

Job Req ID:  9718
职位编码:  50953094

Jobs at Dräxlmaier

 

现代线束系统和独立的汽车内饰DRÄXLMAIER作为汽车创新行业的代表-我们专注于制造提高您驾驶体验的产品。每天,全世界大约70.000名同事通力合作为实现这一目标贡献他们的知识,技能和对汽车行业的热情。每个独特个体都秉承着承担责任,发挥创造力和协作共赢的精神贡献自己的想法和创意。独特的个体就如你!

 

IT Operations On-Site 

职位编号: 50953094

工作类型: 全职, 地点: Shenyang 

 

 

 

Objective of Job (职位定位)

  • Process IT service requests and IT incidents in the office area in first level support
    as well as potentially second level support for Shenyang in compliance with applicable ITSM
    processes, standards, and IT guidelines

Principle Activities (工作职责)

  • Create solutions for simple problems for the solutions database, according to predetermined
    guidelines

    Conduct tests on systems or system components

    Process IT service requests and IT incidents in first level support (e.g. act as first contact person for
    general service requests and IT incidents in the office area etc.) as well as
    potentially second level support at Shenyang or forward to second level support, if required

    Inform the internal customer and initiate the acceptance of services rendered

    Document actions and solutions, if applicable, according to predetermined guidelines

    Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve
    incidents on laptops, office and production PCs, maintain and exchange infrastructure components,
    etc.)

    Conduct work packages in IT jobs and IT service requests on-site

Job Requirements (任职要求)

  • Networking knowledge's (LAN)

    Hardware troubleshooting

    Good English language abilities (speak and write)

    High demolition installation and maintenance operations certificate