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Modernos sistemas de arneses y exclusivos interiores de vehículos: el nombre DRÄXLMAIER representa innovaciones automotrices - Productos para resaltar la experiencia al conducir. Todos los días, aproximadamente 75.000 asociados en todo el mundo cooperan aportando su conocimiento, habilidades y su pasión automotriz hacia este objetivo. Personas, a quienes les gusta tomar responsabilidad, usar su creatividad y contribuir sus ideas hacia el éxito común. ¡Personas como tú!

IT Operations on Site

Job Req ID:  92741
Ubicación: 

San Miguel de Allende, MX, 37888

Objetivo del Puesto:

Assure operation of office or shop floor systems at SMA (IT responsible on-site according to MDM View Location: IT Responsibles), in compliance with applicable ITSM processes, standards, and IT guidelines.

 

Actividades Principales: 

 

  • Act as IT responsible person on-site according to MDM View
  • Operate on-site IT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, install new infrastructure systems according to specifications and guidelines, etc.)
  • Technically lead colleagues in solving complex inquiries in the area of office and shop floor
  • Supervise IT infrastructure in the first level support (e.g. by re-starting servers, etc.)
  • Track local IT service requests and mark detected deviations
  • Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.)
  • Create and provide solutions for complex problems in the solution database, according to predetermined guidelines
  • Process IT service requests and IT incidents in second level support at the respective site in compliance with applicable ITSM processes, standards, and IT guidelines
  • Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production PCs, maintain and exchange infrastructure components, etc.)
  • Conduct work packages in IT service requests and IT and carline projects on-site
  • Assist in development and secure maintaining the hardware and software asset management

 

 

 

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