IT Operations On Site

Objective of the position 

Operate Office or shop floor Systems at SLP site, in compliance with applicable ITSM processes, Standards, and IT guidelines.

Principal activities

• Collaboration, implementation and potentially operation in the on-site IT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.).
• Advise and instruct colleagues in solving complex inquiries in the area of office and shop floor.
• Supervise and monitor IT infrastructure in the first level support (e.g. by re-starting servers, hardware failure, etc.).
• Track local IT jobs and tasks and mark detected deviations.
• Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.).
• Conduct correct and regular patching, upgrades of the operating systems for IT devices in the area of responsibility (office and shop-floor) by using standard tools, in compliance with IT rules and guidelines.
• Conduct regular maintenance checks for IT devices in the area of responsibility, based on the recommendation from the vendors.
• Process IT service requests and IT incidents in 2nd level support at the respective site in compliance with applicable ITSM processes, standards and IT guidelines.
• Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production machines, maintain and exchange infrastructure components, etc.).
• Conduct work packages in IT service requests and IT or carline projects on-site
• Assist in development, secure and correct maintaining of the hardware and software assets in the asset management tool.

Requirements:

• Professional career: BD •    Computer Science or related
• Relevant experience: 2-3 years working in the role in the automotive environment, It Technical Support, Network and communication system and automotive industry IT support.
• English Intermediate .

 Technical knowledge:

• Norm IATF 16949
• Product integrity
• Statistical Tools
• Risk Analysis
• Customer specific requirements
• ISO 14001 / ISO 45001
• Tools for problem solving
• Windows operating Systems
• Hardware and network engineering
• Hardware troubleshooting and replacement.

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