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IT Operations On-Site

Job Req ID:  10038

San Luis Potosi, MX, 78395

ID de la posición:  50792087

Objective of the position

Operate office or shop floor systems at SLP site, in compliance with applicable ITSM processes, standards, and IT guidelines


Principal activities

  • Contribute to the IT on site, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.)
  • Advise and instruct colleagues in solving complex inquiries in the area of office and shop floor
  • Supervise IT infrastructure in the first level support (e.g. by re-starting servers, etc.)
  • Track local IT jobs and mark detected deviations
  • Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.)
  • Create and provide solutions for complex problems for the solutions database, according to predetermined guidelines
  • Process IT service requests and IT incidents in second level support at the respective site in compliance with applicable ITSM processes, standards, and IT guidelines
  • Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production PCs, maintain and exchange infrastructure components, etc.)
  • Conduct work packages in IT service requests and IT and carline projects on-site
  • Assist in development and maintain the hardware and software asset management



  • Professional career / bachelor’s degree


  • Relevant experience:
  • Types of activities: Some differing tasks with several potential solutions, including analysis of the situation/causes
  • Scope: Standardized procedures and processes, and general work instructions; progress is monitored at longer intervals


  • Technical knowledge:
  • Windows operating systems as of XP, hardware and networking engineering, hardware troubleshooting and replacement, understanding when escalate issues, security of the product, security of the product, risk analysis, statistical tools.