Complaint management engineer

Objective of the position 

Managed external complains (product´s defects, development and production process) to eliminate defects. Be the link between customer and supplier.

Principal activities

• Shared responsibility of WI Handling and record of Internal & External complaint related to complaint management process.
• Administrate and coordinate external complaint from his creation in the QSYS system until its technical closure, contribute in Quality Cost.
• Responsible of root cause analysis to prevent repetitive defects and continuous improvement in processes quality
• Assure all the information requested by customer is provided on time.
• Support process standardization as required.
• To coordinate revisions to quality report with the team per customer request.
• Support training activities such as 8D´s, quality cost, QSYS, Product Safety.
• Responsible of solving problem methodology.

Requirements:

Professional career: 

• Industrial Engineer or Similar Bachelor’s Degree

Relevant experience: 

• Work experience in the automotive industry
• Customer standards
• Customer requirements
• 8D's
• Knowledge of interpretation of drawings
• Advanced Office tools

Technical knowledge:

• Specific Customner Requirements / customer standards.
• Drawing Interpretations.
• Problem solving Method 8D´s.
• Root cause analysis (Ishikawa).
• 7 quality tools.
• Product Safety and Warranty Claims
• Quality Risk anlaysis and PFMEA/ control Plan
• KPM / VDA6.3

Languages:

• English Business Level

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