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Modernos sistemas de arneses y exclusivos interiores de vehículos: el nombre DRÄXLMAIER representa innovaciones automotrices - Productos para resaltar la experiencia al conducir. Todos los días, aproximadamente 75.000 asociados en todo el mundo cooperan aportando su conocimiento, habilidades y su pasión automotriz hacia este objetivo. Personas, a quienes les gusta tomar responsabilidad, usar su creatividad y contribuir sus ideas hacia el éxito común. ¡Personas como tú!

Complaint management engineer

Job Req ID:  112537

San Luis Potosi, MX, 78395

Objective of the position 

Managed external complains (product´s defects, development and production process) to eliminate defects. Be the link between customer and supplier.


Principal activities

  • Shared responsibility of WI Handling and record of Internal & External complaint related to complaint management process.
  • Administrate and coordinate external complaint from his creation in the QSYS system until its technical closure, contribute in Quality Cost.
  • Responsible of root cause analysis to prevent repetitive defects and continuous improvement in processes quality
  • Assure all the information requested by customer is provided on time.
  • Support process standardization as required.
  • To coordinate revisions to quality report with the team per customer request.
  • Support training activities such as 8D´s, quality cost, QSYS, Product Safety.
  • Responsible of solving problem methodology.



Professional career: 

  • Industrial Engineer or Similar Bachelor’s Degree

Relevant experience: 

  • Work experience in the automotive industry
  • Customer standards
  • Customer requirements
  • 8D's
  • Knowledge of interpretation of drawings
  • Advanced Office tools

Technical knowledge:

  • Specific Customner Requirements / customer standards.
  • Drawing Interpretations.
  • Problem solving Method 8D´s.
  • Root cause analysis (Ishikawa).
  • 7 quality tools.
  • Product Safety and Warranty Claims
  • Quality Risk anlaysis and PFMEA/ control Plan
  • KPM / VDA6.3


  • English Business Level


¡Continue with your professional development and apply now!

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