IT Operations Onsite - Shopfloor- Weekend Shift(60772)

Objective of job:

• Operate office systems at site in compliance with applicable ITSM processes, standards and IT guidelines. 

Principal Activities:

• Collaborate, implement and potentially operate in the on-site IT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.).
• Advise and instruct colleagues in solving complex inquiries in the area of office.
• Supervise and monitor IT infrastructure in the first level support (e.g. by restarting servers, hardware failures, etc.).
• Track local IT jobs and tasks and mark detected deviations.
• Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manaufacturers, etc.).
• Create and provide solutions for complex problems in the knowledge management database, according to predetermined guidleines.
• Process IT service requests and IT incidents in 2nd level support at the respective site in compliance with applicable ITSM processes, standards and IT guidelines.
• Service office systems by using remote access or by providing on-site support (e.g. solve incidents on laptops and office machines, maintain and exchange infrastructure components, etc.).
• Conduct work packages in the IT service requests and IT or carline projects on-site.
• Assist in development and secure maintaining of the hardware and software asset management.

Job Requirements:

• Associates Degree or equivalent experience.
• 1 to 2 years of IT Support is a plus.
• Basic technical knowledge of hardware troubleshooting and replacement, hardware and network engineering, statistical tools and risk analysis. 

Pay: 

$31.42 to $38.11

Benefits:

 Competitive Pay Structure.

 Comprehensive Health, Dental, and Vision Coverage.

 Retirement Savings Plan with Company Match.

 Generous Paid Time Off and Holidays.

 Career Development Opportunities and Tuition Reimbursement.

 Employee Discounts on Company Products and Services.

 Fun and Inclusive Company Culture with Regular Team Events.

 Opportunities for Advancement and Professional Growth.