Specialist Analysis
Job Req ID:
133651
Ubicación:
Lagos de Moreno, MX, CP47410
Objective of the position
- Customer service as part of the Customer Care team.
- Management and administration of internal and external complaints.
- Coordinate a large unit in the Quality functional unit related to root cause analysis.
- Coordinate analyses derived from incidents reported by customers, as well as the follow-up of each action until its closure, using analysis and problem-solving methodologies.
Principal activities
- Attend client meetings and visits.
- Cooperate in identifying and developing suggestions for improvement; implement the actions determined.
- Carry out the planning and arrangement of staff allocation, taking into account the company's objectives.
- Ensure compliance and quality of delivery through the efficient use of machinery, material, and equipment; according to production planning/control criteria and characteristics.
- Ensure quality testing of parts based on test plans, technical drawings, and work instructions (e.g., regarding function, integrity, etc.), compare target/actual deviations as necessary.
Requirements:
- Professional career: Bachelor's Degree
- Education:Industrial Engineering and/or related field.
- Language: English, 3 Advanced Level
- German: (plus)
- Relevant experience: Extensive knowledge of functional processes or the product range (techniques, systems, manufacturing processes.
- Industry: Automotive
- Technical knowledge: Problem solving tools, Product Integrity, Statistical Tools, Risk Analysis, Customer specific requirements, IATF 16949:2016 Standard, ISO 14001-2015 / ISO 45001:2018, Statistical tools (7 quality tools), Troubleshooting Tools, Risk analysis, Quality Tools (Basic quality tools: APQP, CP, PPAP, FMEA, SPC, MSA), Error proofing.