Quality Customer care Specialist

Join Our Team as a Quality Customer care Specialist

About the Role

We are looking for an Quality Customer care Specialist to join our Quality team in Jemmal.

 In this position, you will play a key role in ensuring product and process quality, driving continuous improvement initiatives, managing customer complaints, and supporting the achievement of quality targets while maintaining customer satisfaction.

Key Responsibilities:

• Monitor and ensure compliance of products and processes with customer specifications and quality standards.
• Coordinate quality activities and track quality KPIs to support defect-free production.
• Analyze quality issues and implement corrective and preventive actions.
• Manage internal and external complaints using 8D methodology and customer portals.
• Conduct regular audits and support customer, internal, and external audits.
• Follow up on non-conforming products, including identification, segregation, and treatment.
• Facilitate quality meetings and ensure implementation of improvement actions.
• Create quality reports, analyses, and performance statistics.
• Collaborate closely with Production and other departments to improve process performance and product quality.
• Support continuous improvement initiatives, cost reduction activities, and quality enhancement projects.
• Promote compliance with EHS (Environment, Health & Safety) requirements and contribute to a strong safety culture.

Your Profile:

• Bachelor's degree or Equivalent in Engineering, Quality Management, or a related field.
• Minimum 3 years of experience in the automotive industry.
• Strong knowledge of automotive quality standards, quality tools (8D, FMEA, VDA 6.3, IATF 16949), and audit processes.
• Proficient in Microsoft Office applications and quality reporting tools.
• Fluent in English; German is a plus.
• Analytical, results-oriented team player with strong problem-solving, communication, and leadership skills.

What We Offer

• Opportunity to work in a dynamic automotive environment.
• Exposure to international quality standards and customer requirements.
• Professional development and continuous learning opportunities.
• Collaborative and quality-driven culture.