Head of Customer Care Detj plant

We are looking for an experienced and results driven Head of Customer Care to lead our customer service operations and ensure exceptional customer experiences.

The ideal candidate will oversee quality performance, optimize customer care processes, and drive continuous improvement initiatives.

This role requires strong leadership, strategic thinking, and a deep commitment to customer satisfaction.

Your Mission

• Manage and control departmental budget in alignment with targets
• Translate strategy into actionable plans and support departmental planning
• Lead, recruit, and develop team members in collaboration with HR
• Set priorities, define goals, and provide technical and disciplinary leadership
• Implement and monitor processes, systems, and operational guidelines
• Drive continuous improvement initiatives across processes, equipment, and systems
• Manage and contribute to plant-level and cross-functional projects
• Ensure production efficiency, delivery performance, and product quality standards
• Oversee quality inspections based on technical specifications and test plans
• Plan operations, manage shifts, and resolve bottlenecks or disruptions
• Monitor costs, ensure budget compliance, and implement corrective actions
• Ensure adherence to procedures and HSE (Health, Safety, Environment) regulations
• Lead customer complaint management (KPIs, reporting, 8D process, closure)
• Train teams on complaint handling methodologies and quality standards
• Prepare reports, presentations, and participate in customer quality reviews

What You Bring 

• Bachelor’s degree or more in a technical, scientific or specialized filed
• 5 years of experience in the automotive industry field.
• Proficient in English/ German would be an asset
• High Expertise in Quality Tools

Additional knowledge and Competencies

• Participate in the customer complaints and highlight meeting with residents..
• 8D Report (RQMS),
• Q-Sys § Knowledge of IATF 16949
• VDA6.3
• Customer Specific requirement 
• Formal Q /VW Standards
• Excellent analytical and problem solving abilities
• Leadership, teamwork and conflict resolution
• Strong team player with collaborative skills
• Strategic thinking capability
• Results-driven and goal-oriented
• Effective conflict resolution skills
• High level of adaptability and flexibility

We value proactive leadership, process orientation, and strong interpersonal skills to drive both operational and environmental performance.

Apply now and leverage your expertise to shape the future of quality performance and innovation.” !