Customer care Specialist

Core Responsibilities

• Manage and resolve customer complaints using structured problem-solving methodologies (8D), ensuring timely and effective resolution.
• Serve as the primary interface between customers and internal teams for all quality-related issues.
• Investigate non-conformities, conduct root cause analyses, and drive corrective and preventive actions to prevent recurrence.
• Monitor customer complaint KPIs and ensure compliance with response and resolution targets.
• Maintain accurate customer complaint records and ensure timely updates in customer portals and internal systems.
• Collaborate with Production, Engineering, and Quality teams to drive continuous improvement and enhance product quality performance.
• Support customer audits, visits, and meetings by preparing quality reports, analyses, and action plans.
• Analyze quality performance data, customer feedback, and trends to identify improvement opportunities and reduce quality-related costs.

Profile

• Bachelor's degree in Engineering, Quality Management, or a related field.
• 2-3 years of professional experience in the automotive industry, preferably in Customer Quality, Quality Assurance, or Customer Care.
• Solid understanding of automotive quality standards, quality management systems, and manufacturing processes, including IATF 16949, ISO 9001, and VDA requirements.
• Proven experience in customer complaint management and problem-solving methodologies such as 8D, 5 Why, and Ishikawa (Fishbone).
• Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Fluency in English is required; German language skills are considered a strong asset.
• Strong analytical, communication, and interpersonal skills, with a customer-focused mindset and the ability to collaborate effectively across functions.

What We Offer

• Opportunity to work in a leading international automotive company.
• Exposure to global customers and challenging quality improvement projects.
• Professional development and career growth opportunities.
• A collaborative and dynamic work environment where your contribution makes a real impact.
• Competitive compensation and benefits package.

 Talent Aquisition Specialist

  Sondos Kechiche