Specialist Field Failure

Are you passionate about driving quality excellence and ensuring world‑class customer satisfaction?

DRÄXLMAIER El Jem is looking for a Customer Complaint & Quality Coordinator to strengthen our Quality team and support continuous improvement across our operations.

Key Responsibilities

• Ensure efficient follow‑up of customer complaints and verify the effectiveness of corrective actions.
• Collect, analyze, and process non‑conformities through QSYS and customer portals.
• Manage 8D Reports in alignment with VDA 6.3, ensuring robust immediate, corrective, and preventive actions.
• Prepare professional customer complaint presentations and ensure clear communication to all relevant stakeholders.
• Participate in problem‑solving workshops, resident meetings, and customer audit preparation.
• Conduct regular audits to verify the implementation of corrective actions on shop floors.
• Propose process improvements to enhance overall product quality and reduce non‑quality costs.
• Create quality reports and KPIs to support decision‑making and continuous improvement.
• Ensure strict adherence to safety, fire protection, and environmental standards; participate in monitoring rounds and manage environmental non‑conformities.

Requirements

• Engineering Degree/University degree o.
• Minimum 2 years of experience in Quality Management (automotive preferred).
• Strong command of German and/or English.
• Proficiency in Microsoft Office and IT tools.
• Solid knowledge of IATF 16949, VDA 6.3, Process Flow Diagram, FMEA, and PLP.
• Deep understanding of quality tools, methods, and analysis techniques.