IT Operation On-Site

Mission:

• Contribute to the IT on site operations in SATE, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.)
• Advise and instruct colleagues in solving complex inquiries in the area of office and shop floor
• Supervise IT infrastructure in the first level support (restarting switches, configure switches etc.)
• Track local IT jobs and mark detected deviations
• Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.)
• Create and provide solutions for complex problems for the solutions database, according to predetermined guidelines
• Process IT service requests and IT incidents in second level support at SATE in compliance with applicable ITSM processes, standards, and IT guidelines
• Service office or shop floor related system by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production PCs, maintain and exchange infrastructure components, etc.)
• Conduct work packages in IT service requests and IT and carline projects in SATE.

Requirements:

• University Degree in information technology IT
• Good knowledge of the MS Windows 10 and 11 operating systems
• Good knowledge in network infrastructure (switch, WLAN,..) and Client-Server-Technologies
• Good  English level.
• Willingness to work in shifts