Quality Liaison VWGoA (23134)

Objective of job

This position acts as customer liaison for the customer VWGoA, including their mandated tier 2 customers during series, with responsibility and authority to ensure that the tier 1- and tier 2- customer requirements with respect to quality are addressed.

This position is located in Chattanooga, TN onsite with the customer.

Principal activities

• Quality Conformity Assurance with focus complaint management
• Customer contact establishment, maintenance, and satisfaction
• Customer representative with regards to the definition of corrective and preventive actions, in coordination with the respective quality operations electrics, plant quality and project development functions.
• Initiates immediate containment actions to protect the customer from receiving non-conforming products, at the same time minimizing the financial impact to DRX. Provides the cut-off point (clean build) to the customer
• Provision of products to the customer at the required quality levels.
• Reviews QSYS 8D reports and uploads into the VW B2B for response to complaint reports, as well as other tier 2 customer portals if applicable.
• Acts as a "firewall" between the customer and the DRX Organization, and protects the DRX Company from issues that are not caused by internal process failures or by DRX sub-suppliers. Conducts the preliminary investigation of defects together with the customer; Coordinates the return of defective products or corresponding pictures to the appropriate department at DRX.
• Reviews and report on a regular basis the PPM relevant defects with the customer and disputes if needed.
• Coordinates line trials and special projects at customer location and DRX production facllily
• Continuous improvement projects and ideas
• Manages and prioritizes activities based on Organization needs.
• Clarifies technical questions, concerns, and/or problems with the customer in coordination with different departments within the DRX Organization (ex. Logistics, Engineering, Plant Quality, etc.)

Job Requirements

• Bachelor's degree in Engineering or equivalency of work experience in Quality
• Automotive industry experience in Quality or engineering field 3-5 years
• Wiring Harness experience preferred
• Knowledge of the TS-16949 certification
• Microsoft Office intermediate level
• Strong knowledge of control plans, FMEA, and process flows
• Experience with inspection and measurement equipment management