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Modern wire harness systems and exclusive vehicle interiors: The name DRÄXLMAIER stands for automotive innovations – products that enhance your driving experience. Every day, approximately 75,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!

Quality Liaison VWGoA (23134)

Job Req ID:  62637

Duncan, US, 29334

Work Type:  Full time
Contract Type:  unlimited

Objective of job

This position acts as customer liaison for the customer VWGoA, including their mandated tier 2 customers during series, with responsibility and authority to ensure that the tier 1- and tier 2- customer requirements with respect to quality are addressed.


This position is located in Chattanooga, TN onsite with the customer.


Principal activities

  • Quality Conformity Assurance with focus complaint management
  • Customer contact establishment, maintenance, and satisfaction
  • Customer representative with regards to the definition of corrective and preventive actions, in coordination with the respective quality operations electrics, plant quality and project development functions.
  • Initiates immediate containment actions to protect the customer from receiving non-conforming products, at the same time minimizing the financial impact to DRX. Provides the cut-off point (clean build) to the customer
  • Provision of products to the customer at the required quality levels.
  • Reviews QSYS 8D reports and uploads into the VW B2B for response to complaint reports, as well as other tier 2 customer portals if applicable.
  • Acts as a "firewall" between the customer and the DRX Organization, and protects the DRX Company from issues that are not caused by internal process failures or by DRX sub-suppliers. Conducts the preliminary investigation of defects together with the customer; Coordinates the return of defective products or corresponding pictures to the appropriate department at DRX.
  • Reviews and report on a regular basis the PPM relevant defects with the customer and disputes if needed.
  • Coordinates line trials and special projects at customer location and DRX production facllily
  • Continuous improvement projects and ideas
  • Manages and prioritizes activities based on Organization needs.
  • Clarifies technical questions, concerns, and/or problems with the customer in coordination with different departments within the DRX Organization (ex. Logistics, Engineering, Plant Quality, etc.)


Job Requirements

  • Bachelor's degree in Engineering or equivalency of work experience in Quality
  • Automotive industry experience in Quality or engineering field 3-5 years
  • Wiring Harness experience preferred
  • Knowledge of the TS-16949 certification
  • Microsoft Office intermediate level
  • Strong knowledge of control plans, FMEA, and process flows
  • Experience with inspection and measurement equipment management



Nearest Major Market: Spartanburg
Nearest Secondary Market: South Carolina