Modern wire harness systems and exclusive vehicle interiors: The name DRÄXLMAIER stands for automotive innovations – products that enhance your driving experience. Every day, approximately 75,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!

Quality Field Technician - Chattanooga

Job Req ID:  108521

Duncan, US, 29334

Work Type:  Full time
Contract Type:  unlimited

Objective of job:


  • To assure customer service and satisfaction as it pertians to product quality of wiring harnesses 
  • To act as a communication link in addressing customer complaints
  • To assist in the prevention of defects and the improvement of processes and products through interface with the customer


Principal Activities:



  • Responds to customer complaints for wire harnesses products.
  • Coordinates immediate actions at customer facility in response to complaints, including but not limited to; containing, sorting, and reworking suspected material.
  • Monitors progress to ensure that customer requirements and deadlines are met for every activity such as, inspections/reworks/engineering changing.
  • Documents and communicates all rework/inspection actions performed at customer’s site and manufacturing locations pertaining to customer complaints and DRX internal quality issues.
  • Check and analyze all the reject parts and coordinates returns of defective products if needed. 
  • Works closely with VW line workers attending to their concerns pertaining to harnesses in effort to prevent possible future defects.
  • Acts as the first point of contact to the customer regarding product quality (wire harnesses & other issues, as required)
  • Performs tasks related to rework area, as assigned by the assembly plant in Mexico
  • Documents and reports the rework activities for wiring harnesses.
  • Directs the upgrading of equipment to ensure timeliness and customer satisfaction.
  • Maintains functionality of the rework area and in charge of the inventory of components at VW and DAA cabinets. Keep an active inventory by ordering used and new released parts.
  • Performs any additional tasks pertaining to customer quality, as assigned by Supervisor and/or Head of operations
  • In charge of reviewing all the issues reported in the STS with the customer, and work on providing the suitable information for both parties involved.
  • Utilizes previous field experience to suggest improvements and to serve on continuous- improvement.


Job Requirements:


  • High School Diploma or GED
  • 3-5 years Quality
  • 1-2 years Automotive industry experience
  • 1-2 years wiring harness experience



We are looking forward to your application.


Company / Legal Entity: DAA Dräxlmaier Automotive of America LLC., Org-Code: OE-AM5132 

Nearest Major Market: Spartanburg
Nearest Secondary Market: South Carolina