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Quality Field Technician (Night Shift)
Job Req ID:
28917
Location:
Duncan, US, 29334
Work Type:
Full time
Contract Type:
permanent
Objective of job
Support in assuring the quality of products for DRX interior parts
Principal activities
- Assure customer service and satisfaction as it pertains to the product quality of interior products, doors, instrument panels and center consoles.
- Act as a customer liaison for the manufacturing facility and a communication link in addressing customer complaints.
- Assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff and plant technical and quality specialist.
- Acts as the first point of contact to the customer regarding product quality (interior products)
- Initiates analysis of non-conformances and ensures proper documentation.
- Plans, coordinates and performs immediate actions at customer's site in response to complaints, including but not limited to containing, sorting, and reworking suspect material.
- Monitors progress to ensure that customer requirements and deadlines are met.
- Acts as the liaison between the customer representatives and the department manager to ensure timely feedback of problems reported by the customer.
- Responsible to approve customer complaints for chargeback to DRX.
- Documents and communicates all rework/inspection actions performed at customer's site pertaining to customer complaints and DRX internal quality issues.
- Works closely with line workers to attend to their concerns pertaining to interior products in an effort to prevent possible future defects.
- Sends feedback to the manufacturing plant at the end of the shift.
- Utilizes field experience to suggest improvements.
- Other duties as assigned.
Job Requirements
1-2 years experience within Quality, Engineering, or Customer Service in the Automotive industry
Proficient with Microsoft Office products
We are looking forward to your application.
Company / Legal Entity: DAA Dräxlmaier Automotive of America LLC., Org-Code: OI-US522 |
Nearest Major Market: Spartanburg
Nearest Secondary Market: South Carolina