IT Operations On-Site - Shopfloor

Objective of job:

• Operate office systems at site in compliance with applicable ITSM processes, standards and IT guidelines. 

Principal activities:

• Collaboration, implementation and potentially operation in the on-site IT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.)
• Advise and instruct colleagues in solving complex inquiries in the area of office
• Supervise and monitor IT infrastructure in the first level support (e.g. by restarting servers, hardware failures, etc.)
• Track local IT jobs and tasks and mark detected deviations.
• Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.)
• Create and provide solutions for complex problems in the knowledge management database, according to predetermined guidelines.
• Process IT service requests and IT incidents in 2nd level support at the respective site in compliance with applicable ITSM processes, standards and IT guidelines.
• Service office systems by using remote access or by providing on-site support (e.g. solve incidents on laptops and office machines, maintain and exchange infrastructure components, etc.)
• Conduct work packages in the IT service requests and IT or carline projects on-site.
• Assist in development and secure maintaining the hardware and software asset management.

Job requirements:

• 1 to 2 years of previous IT support preferred. 
• Associate's Degree in Computer Science desired. 
• Basic technical knowledge of hardware and network engineering, troubleshooting and replacements.