Quality Field Technician - 3rd Shift

Objective of job:

• To assure customer service and satisfaction at it pertains to product quality of wire harnesses.
• To act as a communication link in addressing customer complaints. 
• To assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff, and plant technical & quality specialists. 

Principal activities:

• Responds to customer complaints for wire harnesses products.
• Coordinates immediate actions at customer facility in response to complaints, including but not limited to; containing, sorting, and reworking suspected material.
• Monitors progress to ensure that customer requirements and deadlines are met for every activity such as, inspections/reworks/engineering changing.
• Documents and communicates all rework/inspection actions performed at customer’s site and manufacturing locations pertaining to customer complaints and DRX internal quality issues.
• Check and analyze all the reject parts and coordinates returns of defective products if needed. 
• Works closely with VW line workers attending to their concerns pertaining to harnesses in effort to prevent possible future defects.
• Acts as the first point of contact to the customer regarding product quality (wire harnesses & other issues, as required)

Benefits:

• Comprehensive medical, dental and vision coverage.
• Competitive pay structure.
• Great paid time off and holidays.
• Company match 401k program.