Quality Field Tech- Electrical- 2nd Shift (59756)

Objective of job:

• To assure customer service and satisfaction as it pertains to product quality of wire harnesses. 
• To act as a communication link in addressing customer complaints. 
• To assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff, and plant technical & quality specialists. 

Principal activities:

• Responds to customer complaints for wire harnesses products.
• Coordinates immediate actions at customer facility in response to complaints, including but not limited to; containing, sorting, and reworking suspected material.
• Monitors progress to ensure that customer requirements and deadlines are met for every activity such as inspections/reworks/engineering changing.
• Documents and communicates all rework/inspection actions performed at customer's site and manufacturing locations pertaining to customer complaints and DRX internal quality issues.
• Check and analyze al the reject parts and coordinates returns of defective products if needed.
• Works closely with VW line workers attending to their concerns pertaining to harnesses in effort to prevent possible future defects.
• Acts as the first point of contact to the customer regarding product quality (wire harnesses & other issues as required)
• Performs tasks related to rework area, as assigned by the assembly plant in Mexico.
• Documents and reports the rework activities for wiring harnesses.
• Directs the upgrading of equipment to ensure timeliness and customer satisfaction.
• Maintains functionality of the rework area and in charge of the inventory of components at VW and DAA cabinets.
• Keep an active inventory by ordering used and new released parts.
• Performs any additional tasks pertaining to customer quality, as assigned by Supervisor and/or Head of Operations
• In charge of reviewing all the issues reported in the STS with the customer, and work on providing the suitable information for both parties involved.
• Utilizes previous field experience to suggest improvements and to serve on continuous improvement.

Hours:

3:30pm to 12:00am

Benefits:

• Competitive Pay Structure.
• Comprehensive Health, Dental, and Vision Coverage.
• Retirement Savings Plan with Company Match.
• Generous Paid Time Off and Holidays.
• Career Development Opportunities and Tuition Reimbursement.
• Employee Discounts on Company Products and Services.
• Fun and Inclusive Company Culture with Regular Team Events.
• Opportunities for Advancement and Professional Growth.