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IT Operations On-Site/ IT 现场运维专员Site

地点: 

Anshan, CN, 114000

Job Req ID:  8967
职位编码:  50868061

Objective of Job

  • Record, classify and process IT service requests and incidents in the shop floor systems area at the site, in compliance with applicable ITSM processes, standards and IT guidelines

Principle Activities

  • Record, classify, process and forward service requests (e.g. requests for advice on standard IT products, processing standard changes, management of access rights, etc.)
  • Conduct first- and (if necessary) second-level support for service requests and incidents
  • Identify incidents; provide solutions/workarounds, using information on documented solutions in the solutions database if necessary
  • Inform and support the internal customer and initiate the service acceptance
  • Document the actions and solutions according to predetermined guidelines
  • Service shop floor systems by using remote access or by providing on-site support (e.g. PCs, notebooks, scanner, handheld devices, etc.)
  • Cooperate in IT service requests and IT projects
  • Maintain the hardware and software asset management system
  • Act as contact person for general service requests on the shop floor area

Job and Work Requirements

  • College degree or above,
  • Major in computer or network related
  • Networking knowledge's (LAN)
  • Hardware troubleshooting
  • Good English language abilities (speak and write)
  • Accept to work on shift